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info@premierrentals.co

Telephone:

Tenerife: (+34) 693 855 455

Gran Canaria: (+34) 603 205 305

Welcome to Premier Rentals

Tenerife and Gran Canaria's 5 star holiday hire specialists

FAQ's

 

Frequently Asked Questions

 

Welcome to our ‘Frequently Asked Questions’ (FAQ) page.

 

Please feel free to email or ring us with any questions you may have. We ask first that you check the below frequently asked questions first to see if your question has already been answered.

 

Why choose Premier Rentals?

We are the only hire company to be contracted to and recommended by all leading tour operators including World of Tui, Aurinkomatkat, MTS, Barcelo Group and many more, not including over 50 hotels. You can rest assured and know you are in safe hands with Premier Rentals. We are a fully legal and insured company.

What is your minimum order amount?

Our minimum order is €15

Do you need same day delivery?

All orders placed through our website we request a minimum of 48 hours before delivery. If you would like same day delivery then please contact us via phone or email on our Contact Page to arrange this directly. Orders placed on the website requiring same day delivery cannot be guaranteed and will be cancelled as per our Terms & Conditions.

Is your equipment cleaned before hire?

Absolutely. It is a top priority of ours to ensure every item is thoroughly cleaned, sanitized and inspected before delivery.

When will I receive my items?

Once we have received your booking and have all your details, we will send you a confirmation email to confirm your order. Upon your arrival to Tenerife or Gran Canaria we will call you approximately 1 hour after your flight has landed and arrange a delivery time that is convenient for you. We will monitor your flight arrival time with our direct link to the airport arrival information.

Where do you Deliver?

We deliver to all areas of Tenerife and Gran Canaria

 

Is there a Delivery Charge?

All items in the South of the islands are delivered free of charge. Deliveries to the North of the islands are subject to a €20 delivery charge.

Can we have our items delivered and collect at the airport?

If you are travelling up North and don't want to pay the delivery charge, we are happy to do this, we do however require you to contact us prior to arrival as airport deliveries require payment in advance.

What if my flight arrival is delayed?

Don't worry we will monitor your flight arrival time and adjust your delivery time accordingly.

When do I pay for my hire items?

You can either pay for your items in advance or pay our driver on delivery once you are happy with the items you receive.

Is there any discount available on multiple hire items?

Yes, spend more than 50€ (excluding Air Conditioning units) and you will receive a 20% discount.

What if there is a problem with my hire items?

If in the unlikely event you are unhappy with your hire items please let us know straight away and we will endeavor to resolve the problem or replace your hire items straight away. All known faults must be reported within 24 hours.

How does your pricing work?

Our pricing is split into three categories: 1-7 days, 8-10 days and 10-14 days rental. Choose the amount of time you wish to hire your rental equipment, so for example of you hire a Fan for 7 days the price will be 20 euros plus a 10 euros deposit. For a 14 day hire of a Fan the price will be 30 euros plus a 10 euros deposit. The price you see is for the whole week, not per day. Sorry but we do not have daily pricing structure.

Price promise guarantee

If you see the same product being offered else were by any other legal hire company In tenerife .Then let us know and we will price match the item(s).

Do you require any ID?

Yes. On delivery we need to see your passport for identification purposes, if you have not already done so we also require your flight return itinerary so we can give you an accurate collection time at the end of your holiday. At no time do we keep any of the above information as it is only for identification purposes.

What if I have another question that is not featured on this page?

If you have any questions or queries please don't hesitate to contact us by email or telephone. We will be happy to assist you.